We know that inviting someone into your home is deeply personal—and sometimes, even with the best planning, things don’t work out as expected. If you’re unsatisfied with your new hire’s performance for any reason within the first 90 days, or if they resign, we’ll replace them at no additional cost.
Your replacement hire is covered by their own 90-day guarantee period, so you can rest assured that you’re always covered while your new hire is settling in.
If you need to replace your new hire, our team will step in right away to restart the search and ensure a seamless transition. While replacements are uncommon, they’re often faster than the initial process—especially if you’d like to revisit a previously vetted candidate.
We stay in close communication with both you and your new staff member during their early days to identify and resolve any concerns quickly—before they become disruptions to your home life.
We stand by our candidate screening process with a 1-year retention rate of 97%. That said, we understand that things happen and guarantee each long-term household staff member we place for the first 90 days. Our Satisfaction Guarantee begins on your employee’s start-date, which is the date agreed to by both parties in an Employment Agreement.
No. Although extremely unlikely, if you do need to replace a household employee more than once, know that new candidates carry their own 90-day Guarantee Period. We do this so you know that you’re always protected while a new employee is getting settled in.
Our 90-day Satisfaction Guarantee is unconditional, meaning you can request a replacement household staff member for any reason. This includes changing your mind, a candidate resigning, or any reason in between.
Unfortunately, we cannot refund our placement fee once it has been made. This fee covers the upfront costs associated with running your search and supporting you throughout the pre-employment process. That said, we will happily replace our initial household candidate if you change your mind or they leave for any reason—at no additional cost. Visit Satisfaction Guarantee for more information.
Employment has changed drastically the past few years—how we work, the type of work we do, and even where we work. Yet, while the world adapts, solutions for hiring private staff seem to be stuck in the past.
At Old State Staffing, we believe the status quo is not enough, and that those who decide now is the time to settle will be left behind. In the face of great change, tinkering around the edges simply won’t do. Since Day 1, our approach has been built on four key principles:
We’ve built Old State Staffing from the ground up, implementing the same cutting-edge recruiting tools used by the nation’s largest family offices. Historically inaccessible to smaller clients, these tools improve the tracking and management of talent, utilize machine learning for smarter searches, and intuitively compare compensation and qualification benchmarks both regionally and nationally. This allows us to find and match families with the best candidates quicker and more efficiently than ever before.
We knew from the start that our team would be our greatest differentiator. That’s because our agency is composed entirely of family office professionals who know what exceptional candidates look like; because we’ve applied to, managed, and hired for each of those positions ourselves.
Building and maintaining relationships is important today, more than ever before. We place immense value on our relationships, not just with our clients, but our candidates, and the community at large. We spent our “pandemic years” building partnerships with local universities, to open the doors of private staffing to recent college graduates in the most educated metropolitan area in the world.
Change is inevitable, yet private staffing has historically lagged in both hiring and employment standards. We’ve always been disruptors, first to adopt AI and machine learning—ensuring smarter, faster, more accurate matches for our clients.
We know that choosing an agency is a personal decision, and we’re honored for the time you have spent considering us as a partner in your search. If you haven’t spoken to us yet, let me be the first to say that we can’t wait to introduce you to our contacts, to guide you through the hiring process, and to introduce you to the perfect candidate. We know the stakes are high, but so are the rewards. With Old State Staffing you’ll be empowered to make informed, meaningful hiring decisions, so you can continue to thrive in a world that’s spinning faster every day.
Adam Cook
Founder & Managing Director
