Satisfaction Guarantee
- Hire risk-free
Our Satisfaction Guarantee
We understand how important it is to find the right caregiver—and even with the utmost diligence, sometimes the fit isn’t right. If you’re unsatisfied with your new hire’s performance within the first 90 days, or if they resign, we’ll replace them at no additional cost.
Your replacement hire is covered by their own 90-day guarantee period, so you can rest assured that you’re always covered while your new hire is settling in.
- A Seamless Transition
Replacing A Candidate
If your new caregiver isn’t the right fit, we’ll step right in to restart the search and minimize disruption to your family’s routine. While caregiver replacements are rare, many families choose to reconnect with a previously considered candidate or someone already in our active screening process.
We stay in close communication with both you and your new staff member during their early days to identify and resolve any concerns quickly—before they become disruptions to your family life.
- FAQ: Satisfaction Guarantee
Frequently Asked Questions
What happens if I need to replace a new employee?
We stand by our candidate screening process with a 1-year retention rate of 97%. That said, we understand that things happen and guarantee each long-term child or family care professional staff member we place for the first 90 days. Our Satisfaction Guarantee begins on your employee’s start-date, which is the date agreed to by both parties in an Employment Agreement.
Is there a limit to the number of times I can replace a candidate?
No. Although extremely unlikely, if you do need to replace a caregiver more than once, know that new candidates carry their own 90-day Guarantee Period. We do this so you know that you’re always protected while a new employee is getting settled in.
What are considered acceptable reasons for replacing a candidate?
Our 90-day Satisfaction Guarantee is unconditional, meaning you can request a replacement caregiver for any reason. This includes changing your mind, a candidate resigning, or any reason in between.
What if I decide not to hire a replacement after using your Satisfaction Guarantee—is your fee refundable?
Unfortunately, we cannot refund our placement fee once it has been made. This fee covers the upfront costs associated with running your search and supporting you throughout the pre-employment process. That said, we will happily replace our initial household candidate if you change your mind or they leave for any reason—at no additional cost. Visit Satisfaction Guarantee for more information.
