Concierge Security

Private security that provides personalized security and protection to an estate and its residents, guests and staff.

The Role of Concierge Security

Concierge Security is a private security officer that provides personalized security services to an estate and its residents, guests and staff.

This role varies in responsibility based on the security needs of an individual or family, ranging from personal or residential protection to travel/event security and more. Concierge Security typically works out of a principal’s estate, but may also accompany the principal throughout their day, during travel or at other properties as needed.

Concierge Security are typically licensed security guards and may be armed/unarmed and uniformed or plain-clothed, depending on a principal’s needs and preferences. Individuals in these roles may possess specialized training in areas like executive protection, threat assessment, evasive driving, etc.

Primary responsibilities may include greeting and screening visitors, residents and staff, installing and monitoring electronic security systems, performing perimeter patrols, reviewing and optimizing security policies and procedures, and providing security training to family members, staff or visitors. A person in this role should possess a high level of professionalism, competence and reliability, and should enable the family to feel safe and protected at all times.

Job Description

EDUCATION / EXPERIENCE

Concierge Security Officers are required to have completed their secondary education. In many cases, he or she may have a college or graduate degree in law enforcement, criminal justice or a related field.

Prior experience in the military, law enforcement, private investigation or a security-related field such as the Transportation Security Administration (TSA) is common in the private security industry. Those with prior experience as a police officer or private investigator will command a higher salary than those with less field experience.

SKILLS

Capable of effective communication with the principal(s), members of the family, visits and other employees
Capable of observing and maintaining situational awareness of their surroundings at all times, paying attention to details, recognizing suspicious behavior and identifying potential threats or risks to the residence or its occupants
Ability to plan and delivery security services that suit the needs of the principal(s), complying with the family’s guidelines and state and federal law at all times
Capable of ensuring the safety and well-being of themselves and others by being knowledgeable and up-to-date on best practices for security, weapon-use, first aid and emergency response/management.
Ability to adjust to the changing needs and situations of the principal(s) and their environment, reacting to unexpected challenges and modifying their actions accordingly.

CERTIFICATIONS / TRAINING

Concierge Security is responsible for undergoing appropriate training and certification/licensing based on the state in which they work. Security guard certification typically includes coursework on making arrests, de-escalation/ethical restraint, threat assessment, physical security fundamentals, civil rights and criminal/private property law. Physical assessment is typically not required to obtain security certification, but requirements vary from state to state.

If work duties involve carrying a firearm, a Wear and Carry Permit or Concealed Carry Permit is required and should be renewed throughout the term of an officer’s employment. Depending on the state, a firearm permit may involve obtaining an employer’s explicit permission, meaning that security may need to be hired before registering to carry a firearm. Additional certifications that Private Security may obtain include:

Handcuff, OC Spray and Baton Certification
Certified Protection Professional (CPP)
Executive Protection Training
Evasive Driving Certificate

RESPONSIBILITIES

Responsibilities for Concierge Security vary depending on a principal’s needs, but commonly include:

Providing bespoke security service to all residents, guests and staff at a residence or while travelling
Assessing and managing all security needs, which may include managing other security staff or transportation vendors
Performing access control, monitoring and controlling entry and exit points of a residence
Conduct screening procedures, vehicle or bag checks, metal detector scanning or other security protocols as required
Verifying identification credentials of visitors and vendors, ensuring compliance with property policies and procedures
Providing exceptional customer service by greeting and assisting residents, tenants, and visitors in a courteous and professional manner
Effectively communicating and collaborating with property management, staff or law enforcement to ensure a safe and secure environment
Providing escort services for individuals requiring additional security measures
Maintaining confidentiality and professionalism during all duties
Receiving, processing and distributing packages and mail
Implementing security measures for incoming and outgoing packages, mail and trash
Maintaining an accurate log of security-related incidents, including suspicious activities, property violations and accidents
Preparing incident reports, documenting relevant information and actions taken, and making recommendations to prevent future incidents
Using physical force, unarmed combat and/or weapons as a last resort

ATTRIBUTES

Characteristics of a successful Executive/Private Security Agent include:

Professional security expertise

Above all, security professionals should have a strong background and expertise in security protocols and procedures such as threat assessment, risk mitigation, surveillance, counter-surveillance and defensive tactics. They should be professional and act with integrity in all their actions, following the rules and standards of their profession as well as the principal(s).

Discretion and confidentiality

Private Security should be able to maintain discretion and confidentiality, protecting the principal’s privacy and reputation at all times. They should not disclose sensitive or personal information about the principal or their security operations unless authorized or required by law. They should also be able to blend in and remain as unobtrusive as possible, while still providing effective security.

Adaptability and flexibility

Security personnel should be able to adapt and adjust quickly to changing scenarios and environments, and be able to think quickly and creatively to solve problems and make decisions under pressure. They should also be open and willing to learn new skills and techniques, as well as to incorporate the client’s values and culture into their service.

Communication skills

Private Security should be capable of communicating effectively and professionally with the client, other members of the security team and law enforcement or security personnel. They should also be able to communicate diplomatically and respectfully with the public, especially in sensitive or hostile situations, while always staying calm and collected.

COMPENSATION

Total compensation for Concierge Security ranges from $90-150K. Factors that command a higher salary include prior experience in the military, law enforcement or private investigation, experience managing large-scale security operations or teams, firearm certification, willingness to travel or work outside of normal hours and fluency in languages other than English. Components of Concierge Security’s compensation may include:

Base salary

A fixed annual amount received for performing duties as agreed upon. A Private Security Agent’s base salary varies depending on the experience required, scope of their duties and time commitment necessary in the role.

Discretionary bonus

Discretionary bonuses are variable amounts that are paid annually based on an individual’s performance. The percentage of compensation paid as a salary versus a bonus is entirely up to the employer, but for Concierge Security, a discretionary bonus can range anywhere from 10 – 20% of total compensation. The most common reason for a higher bonus percentage (relative to salary) is to tie an employee’s compensation to their overall performance. It also allows an employer to set strategic goals during the employee’s annual performance evaluation, with the pay out of their bonus linked to the completion of stated goals.

STANDARD BENEFITS

Concierge Security typically has access to the following corporate-style benefits (or receives a stipend to obtain such benefits themselves):

Medical, dental and vision

Standard health benefits help employees stay healthy, reduce absenteeism and ultimately increase productivity.

Retirement savings account

401k, thrift savings plan or simple IRA, especially with employer matched contributions, shows your employees your commitment to their future.

Paid time off

PTO allows your employees to take time off from work for various reasons, such as vacation, sickness, personal matters or holidays.

Travel/miscellaneous expenses

Expenses incurred when travelling or conducting business on behalf of the house. Expenses include transportation, accommodations, meals and other costs related to business travel and may be reimbursed or covered by an allowance or budget.

OTHER BENEFITS / "PERKS"

Additional benefits are often included to enhance the attractiveness of an employment offer, as well as encouraging long-term employment. Such benefits include:

Education

Tuition reimbursement, scholarships/savings plans for those with college-aged children

Professional development

Encouraging and covering an employee’s participation in training courses, workshops, seminars, conferences or professional certifications

Health and wellness

Healthy food, beverages or snacks offered at the office
Paid or discounted gym memberships or fitness classes
Access to wellness programs with counseling services, health screenings, substance abuse treatment, etc.
Life and disability insurance

Employee assistance

Financial counseling
Legal advice
Transportation reimbursement or allowance

Charity

Volunteer opportunities
PTO days for community service
Charitable match program

Family benefits

On-site childcare or childcare reimbursements
Parental and family medical leave

Workplace

Remote work/flexible hours
Casual work attire
Employee recognition programs, awards or rewards

REPORT STRUCTURE

A Concierge Security Officer generally reports:

To a senior security official
To a House or Estate Manager
Directly to the principal(s)
To a designated individual within a family office (Director of Administration/Operations, Chief of Staff or Managing Director)

If this role is managerial in nature, this person may be responsible for overseeing any of the following security staff or vendors:

Estate or Concierge Security
Contracted security guards
Drivers/Chauffeurs or other transportation vendors

Have Questions?

Protection With a Personal Touch

Concierge Security blends top-tier protection with exceptional service, ensuring a safe and welcoming environment for clients and their guests. They provide discreet yet vigilant security, offering assistance while maintaining a polished and professional demeanor. Their role is to anticipate security risks while minimizing their overall impact on a principal’s day-to-day life.

Looking for security that balances protection with service? We’ll match you with a Concierge Security professional who ensures the safety of you and your loved ones without compromise.

“Our Concierge Security professionals combine safety with exceptional service. Their discreet, polished presence keeps our clients safe without compromising an ounce of comfort.”

Adam Cook

Managing Director, Old State Staffing

The Perfect Balance of Safety & Service

Why You Should Consider Concierge Security

Concierge Security provides discreet and professional protection while maintaining a service-oriented approach. Their presence enhances security without disrupting daily life. A Concierge Security professional can help:

Maintain a safe, secure, and welcoming environment
Offer discreet yet effective security presence
Assist with guest management and access control
Provide emergency response and risk assessment
Deliver professional service with a polished demeanor

Hiring Concierge Security ensures a level of protection that integrates seamlessly into your home or business while maintaining a professional presence.